Safety & Security
Last updated 5 October 2026
Your safety and your data come first. Here's what TriVerse does — and what you can do — to stay safe.
Your account
- No passwords to steal — you sign in with a one-time code sent to your phone or email.
- Codes expire in 10 minutes and are locked after too many wrong tries.
- Never share your code. TriVerse staff will never ask for it. Only an automated call reads it out to you.
- You stay signed in with secure tokens stored in your phone's protected storage (Keychain / Keystore).
Your data
- Everything between the app and our servers is encrypted (HTTPS/TLS).
- Your data is stored in a secured database with access rules on every table.
- We only collect what a feature needs, and you can delete your account any time.
Safer rides
- Verified drivers — photo, RC and driving licence are checked before they can offer rides.
- Ride PIN — the ride starts only when you share your PIN with the right driver.
- Masked chat — phone numbers stay hidden in ride chat.
- SOS — one tap shares your trip and alerts help.
- Fair prices — seat prices are capped and compared with bus fares.
Health and AI answers
- Health answers are guidance, not a diagnosis — they tell you when to see a doctor.
- Prices from assistants are marked as estimates.
Stay safe
- Check the driver's photo and car number before you get in.
- Meet in public places and tell someone your plans.
- Report anything suspicious to us straight away.
Report a problem
Email gupta231611@gmail.com — we take every report seriously. In an emergency call 112.